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Dear Customers,
We wish you a happy upcoming holiday season and sincerely thank you for choosing us!
Due to increased demand on courier services during the holiday period, we recommend taking possible delivery delays into account. Please place your orders in advance to avoid any inconvenience.
Please note that our online store will operate according to the following schedule during the holiday period:
Closed from December 24 to December 28 — during this period, orders will not be processed or shipped.
All orders placed during these days will be processed and, if possible, shipped on December 29.
Closed from December 31 to January 4 — orders will also not be processed or shipped during this time.
All orders placed during these days will be processed and, if possible, shipped on January 5.
We will do our best to process all orders promptly before and after the holidays.
We wish you a bright and joyful holiday season, filled with happiness and comfort in your home!
Thank you for your understanding and support! We appreciate your patience and loyalty.
We truly appreciate your understanding and support.
Thank you for your patience and loyalty!
Cost of delivery
How can I find out where my parcel is?
After you have made and paid the order, you will receive confirmation that the order has been accepted and is being processed. As soon as we pack your order, you will be sent a notification and a tracking number.
You can find the tracking number:
In the email that will be sent to you after your order has been packed and shipped.
In your personal account in the section Order history.
International shipping
The price depends on the value and weight of the parcel.
You can view and calculate the final delivery cost during the process of placing an order.
If you have not found your country, please contact us by e-mail or phone.
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Delivery worldwide - according to the arrangement is also available, using post services and services of carriers, including DHL, UPS and others.
RETURN AND EXCHANGE OF GOODS
LTD "Brillante" almost always accepts for return or exchange any product purchased from "Brillante" without asking for any reason and returns the purchase amount to the customer in full.
The customer negotiates with LTD "Brillante" about the methods of return or exchange of goods by e-mail or phone individually, in each specific case.
If the customer wants to return or exchange the goods due to a mistake or fault of LTD "Brillante", the purchase amount is refunded in full within 7 days from the moment the customer returns the goods to the warehouse of LTD "Brillante".
If the return or exchange of goods occurs due to the fault or mistake of the customer (or the customer does not want to explain the reason), then the cost of delivery return is paid by the customer or the customer returns the goods on his own.
The average time of resolving a dispute is 1 business day. The average time for goods replacement is 1-2 business days.
LTD "Brillante" reserves the right to refuse to accept the goods for return or exchange if the packaging of the goods was opened or damaged by the buyer himself and the return is due to the buyers fault or without explanation.
LTD "Brillante" is ready to consider any proposal of the customer to resolve any controversial issue.
An application for a return or exchange of goods is accepted by e-mail in English, Russian, or Latvian in free form. Also, any information or agreement can be done by phone in English, Russian, or Latvian.
You can submit a request for a return or exchange of goods within 14 days after receiving the goods.
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Company Details
- SIA "Brillante", VAT Nr. LV40103164585, Legal Address: Festivāla iela 1-97, Rīga, Latvija, Company Address: Latgales iela 322D, Rīga, Latvija, +371 25654183, info@jappynappy.com
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